Onboarding went smoothly enough, results as expected
The training and onboarding provided by WFHI were generally positive experiences. The team was responsive enough to my inquiries, although I did not require urgent assistance very often. They did answer my questions within a reasonable timeframe and made themselves available during scheduled sessions. The training content itself was structured in a clear way to help me understand how to use the software tools effectively. I appreciated that the onboarding flow was automated with timely reminders and progress tracking, which kept me focused. I did notice a slight lag once or twice in receiving updates about feature changes, which caused some minor confusion, but it was resolved after reaching out. Overall, the outcome is that I now feel comfortable using the dashboard, calling tools, and database. The sign-up and invoicing process was straightforward too. While this was not a perfect experience, it did result in a smooth transition to managing my remote workflow. I would say the responsiveness was adequate rather than exceptional, which met my expectations.