Onboarding went smooth but might need help next time
You provided a structured training and onboarding process that was generally clear and easy for me to follow. I appreciated how the modules were arranged logically, guiding me from basic to more complex features of the software without overwhelming me at the start. The training videos and live sessions helped address my initial doubts. However, by the time I tried to delve into some of the advanced calling tools and the database management, I felt I would benefit from additional help in the future, especially for updates that introduced new features. There were moments when the instructions assumed some prior knowledge which not everyone might have. So, while I felt comfortable during the initial onboarding, I expect I will need to reach out for guidance or refresh training materials next time I revisit these features or when updates roll out. Your availability for telephonic support during this time was helpful, making the entire experience smoother. Overall, the training was effective but I’d say keep some assistance handy for later. That would ensure I can maximize the software’s capabilities without unnecessary delays or confusion.