Onboarding went smooth but confidence could be higher
The training started off straightforwardly, with clear instructions on how to access the software components. I found completing the first modules manageable and felt fairly comfortable navigating the dashboard and understanding the basic functionalities. Onboarding covered the crucial steps including setting up the dialer and database access, which worked as described. However, as the training progressed to more advanced uses of the calling tools, I found some concepts less intuitive and needed to revisit materials multiple times. The pace was steady but did not always match my learning needs, making me less confident about handling complex remote workflows independently. Support was available and helpful when contacted, but I wished the training included more practical examples on the software’s capabilities. In terms of payment and sign-up, the process was clear and completed without issues. Overall, the experience was mixed; I appreciated the structured start and availability of assistance but would prefer more engaging or interactive training sections to boost my confidence fully.