Onboarding went okay but training on dialer was confusing
The training and onboarding process mostly gave me a reasonable sense of what to expect. However, I distinctly remember during the module on using the dialer that the instructions weren’t as clear as I had hoped. The rest of the onboarding content was somewhat vague and I had to piece together some steps on my own, which didn’t exactly boost my confidence. That specific dialer training segment went well because it walked through each feature slowly and included practical examples, which helped me finally feel ready to make calls using the tool. Unfortunately, similar clarity was lacking in other training videos, leaving me uncertain at times about how to best use the database or understand the invoicing system properly. So overall, while one key moment—the dialer training—helped me feel confident, other areas left me with lingering questions and an incomplete understanding.