Onboarding wasn’t very responsive – not for those needing quick answers
When I signed up, I was looking forward to a smooth and interactive training experience. Unfortunately, the responsiveness of the onboarding support left much to be desired. Responses to my queries sometimes came late, and it felt as if the team was juggling many priorities and couldn’t focus on quick follow-ups. If someone needs immediate feedback or live assistance throughout the training period, this might not suit them well. That said, the materials provided for self-study were decent and the software updates improved some features over time. However, I found the wait for telephonic support during critical questions frustrating. For those who prefer a hands-on, fast-paced onboarding, this experience might be disappointing. I think the platform could better match expectations by offering more timely interaction alongside the planned training modules.