Onboarding wasn’t as clear as I hoped
I was pretty excited to get started with the WFHI training and onboarding, but honestly, I found the explanations a bit muddled at times. The software seemed promising, especially the database and calling tools, but when I tried to follow the training, the steps didn’t always come across clearly. There was a moment when I thought I finally understood the dialer setup, but then as I tried to replicate the steps, I realized I’d missed something crucial. It felt like the instructions assumed some level of prior knowledge which I just didn’t have. The automatic updates were fine and didn’t interrupt my workflow, which I appreciated. On the positive side, the invoicing and sign-up process was straightforward enough, so I didn't get stuck there. However, the waiting period to get telephonic support sometimes added to my frustration, as the support team seemed a bit slow to respond to certain questions about the software functions. Overall, it didn’t quite click for me as early as I had hoped during onboarding, making the initial days a bit confusing.