Onboarding was surprisingly unlike what I expected
Compared to the remote workflow software I used before, I found the training and onboarding with WFHI to be unexpectedly less comprehensive. I am used to onboarding that quickly walks you through every feature with detailed guidance, but here the process felt more general and somewhat rushed. It took longer for me to feel confident navigating the dialer and database features, and I relied heavily on telephonic support for clarification. That support was polite but occasionally slow to reach. The automatic updates arrived predictably and did not interrupt my experience. Sign-up and payment steps were as straightforward as ever, but the initial learning curve felt surprisingly steep, which was not what I had anticipated based on previous platforms. While the software itself is capable, the onboarding was not as smooth as I'd hoped, making me think future users might need to set aside extra time to get fully up to speed.