Onboarding was streamlined, but training could use more depth
Compared to other platforms I've used, WFHI's training and onboarding stood out for their clear organization and step-by-step guides, which made the initial setup less stressful. The sign-up process was straightforward, with invoicing and payment handled smoothly right from the start, which is a relief when you want to focus on the actual work. However, where I felt it was lacking a bit was in the depth of the training sessions—while they covered the basics well, some advanced workflow features, especially related to the database and dialer integration, weren’t explained as fully as I had hoped. That said, telephonic support was accessible and generally helpful when I needed clarifications. Another positive was the software itself, which received automatic updates regularly; these updates didn’t interrupt my workflow and actually improved usability over time. Overall, I appreciate that WFHI balances a smooth onboarding process with decent training, even if there is some room for expanding content for power users familiar with remote work software.