Onboarding was straightforward, but the training video really stood out
The onboarding experience with WFHI software was quite smooth overall. First, I had to complete the sign-up process, which involved entering basic details and setting up my profile. Then I accessed the training modules that were provided. Most steps were one-off, like connecting the calling tools with the dialer and syncing the database for the first time. What really stood out to me was the training video explaining how to properly manage the automatic updates and use the telephonic support system. It was very clear and helped me understand how future issues could be resolved without much hassle. The continuous updates run silently in the background, meaning I didn’t have to keep adjusting settings regularly. Though the initial setup took a bit of time, once done, ongoing use felt quite effortless. Lastly, the invoicing and payment flow seemed well organized, with clear steps to follow after the app was set up. The most memorable part of the training was definitely the detailed video that prepared me for future troubleshooting and efficient use of the software.