Onboarding was straightforward but lacked deeper engagement
I went through the entire training and onboarding process to understand how the software and its features work. Most of the sessions were neatly timed, and there wasn’t a lot of waiting. Repetition was minimal as they quickly lined up the content without going over the same material excessively. The onboarding covered the steps I anticipated but I noticed that there was no additional guidance on workflow customization beyond the basics. I was expecting some insights or occasional follow-up sessions to reinforce what I learned. The call tools and dialer setup were included in the training, and those aspects were sufficiently explained. What was missing was a real chance to practice in a live setting during onboarding, or perhaps an interactive hands-on session. Overall, the process was smooth, and I didn’t have to wait long between each stage, but it felt a little mechanical and could benefit from a more tailored approach.