Onboarding was smooth, but training lacked depth

Onboarding was smooth, but training lacked depth

Compared to other onboarding experiences I've had, this one was more straightforward and faster to complete. The initial sign-up and invoicing process felt well organized, and the introduction to the calling tools was clear. However, the training sessions themselves did not cover some of the more complex workflows I needed to understand. While the trainers were responsive during live sessions, the material assumed prior knowledge I didn’t have, which required me to supplement with self-study. I appreciate the clear explanations of features but wish the training had been more comprehensive to reduce the learning curve. Despite this, the overall onboarding process was effective enough for me to start using the software efficiently.