Onboarding was smooth but something felt missing
I started the WFHI training with decent expectations, especially about getting the hang of the software setup quickly. The initial onboarding covered most of what I needed, like logging in and navigating the dashboard, but some parts felt more like a one-off push rather than ongoing help. For example, once I understood how to use the calling tools and initiate workflows, I thought there would be regular refresher sessions or updates to adjust as my usage changed. Instead, I found later that support was minimal unless I reached out, and updates to the database feature didn’t always sync smoothly with my real-time needs. On the positive side, the initial training was clear and well-structured, making the early days easier to manage. It’s just that after the main setup was done, I felt left a bit on my own, which slowed down my full adoption. If there were more follow-up sessions or check-ins, I think that would fill in some blanks that remained after the first few days.