Onboarding was smooth but missing some quick reference guides
I found the training and onboarding process quite straightforward, with clear instructions on how to navigate through the software and use the calling tools effectively. It was easy to locate the different modules within the dashboard, and the database feature was well explained during the sessions. However, I noticed that there was a lack of quick reference guides or cheat sheets that I could access on demand. These would have been useful, especially during the initial days when I was trying to remember the steps for using the dialer and managing calls efficiently. The software itself updated automatically without much disruption, which was a positive aspect. Support was prompt over the phone whenever I needed assistance. The sign-up and payment procedures were hassle-free, and invoicing was transparent. While everything was mostly well-designed, a missing element for me was concise, easily accessible training materials that could be used for quick refreshers after the sessions. Adding this would improve the overall user experience significantly.