Onboarding was smooth but missing some practise rounds
The training and onboarding process here was fairly straightforward. I appreciated that the sessions didn't include too much needless repetition, which kept things moving along efficiently. However, I did notice that after the initial walkthrough, there was a bit of a waiting period before we could actually start using the software fully, which felt slightly frustrating. The balance they struck between completing the training and the actual start of work was helpful but could use some improvement. For example, I think more interactive practise or simulations during onboarding would have been beneficial. Nonetheless, the software updates rolled out automatically and didn't require manual intervention, which I found convenient. Their customer service was always available on calls when I had a question, which helped ease the waiting times somewhat. Overall, the onboarding was positive but I felt some elements like practicing before going live were missing from the experience.