onboarding was smooth apart from one hiccup
I found the training and onboarding process pretty straightforward and helpful. Most of the setup happened as a one-off, especially the initial configuration of the calling tools and the dialer which only needed to be done once and then just maintained. The database integration required a bit more ongoing attention than I had expected, partly because some automatic updates would tweak settings unexpectedly, and I occasionally had to reinstall or reconfigure parts of the system. The training materials were good at explaining all of this but it was still a bit of a learning curve. Overall, I would say the onboarding reflects a clear workflow where the heavy lifting is upfront, which I liked because then day-to-day usage became routine relatively quickly. One small criticism is that the automatic updates could be less intrusive or at least have a clear notification before changes happen. This would help avoid surprises in the middle of active work. Beyond that, the whole process gave me confidence in using the software effectively after the initial setups and a few days of adjustment.