2 out of 52 of 5Verified customerTraining and onboarding
Onboarding was slower than expected, didn't quite click
I expected to get started with the WFHI training rather quickly, but the initial phase took more time than I thought. The materials seemed straightforward at first, but setting up the dialer and understanding the database features slowed me down. I hoped to be comfortable with the workflow within a few days, but it took me over a week to feel somewhat at ease. Compared to other software trainings I've done, this one could have been more concise or better paced. The moment it clicked was during a telephonic support session when a clearer explanation of some steps helped, but that was quite late in the process. I acknowledge the training had useful content, but the length and complexity made it longer than I anticipated to get going fully.