Onboarding was slow, training felt redundant
The training sessions often repeated points I had already understood, which wasted my time. Onboarding took longer than I expected since I had to wait through multiple steps before gaining full access to the tools. The dialing software itself worked fine, no complaints there. But the overall pace of onboarding felt sluggish and not streamlined. There was an annoying pause between completing one stage of the setup and having access to the database feature I needed. I had to reach out several times over the phone to clarify what was next, which could have been smoother if the onboarding plan was clearer. I was hoping to get going quickly but ended up frustrated with delays and repeated information in training. Automatic updates did not cause any issues, so at least that part ran smoothly. The invoicing process was okay, but the lag in onboarding overshadowed any positives. Support was reachable but often just reiterated what was in the training materials rather than giving new help. Overall, I feel like the onboarding and training systems need trimming to avoid unnecessary waiting and repetition before software access.