Onboarding was slow but at least the responses were quick
Hey, I wanted to share my thoughts on the whole training and onboarding experience. Honestly, it dragged quite a bit longer than I had hoped. The initial steps were a bit confusing, and while the software itself seemed promising, the onboarding materials didn't quite explain certain features well enough. The people involved in the process were actually quite responsive, which I didn’t expect initially. Whenever I reached out, they got back to me reasonably quickly, so that part was okay. But the pacing felt off—some parts just didn’t cover what I really needed to know. Like, I spent more time figuring out the calling tools and dialer than I thought I would. Invoicing and payment explanations were decent, so at least I didn’t end up stuck there. The automatic updates were fine but didn’t impact my onboarding much. Overall, I felt kind of left to figure out a good part of it myself despite the support being in place. So if you’re someone who prefers hands-on onboarding with less waiting around, this might not be the best fit. But the telephonic help was pretty good, so I can say that went well.