onboarding was quick except waiting around for calls
I’ve gone through a number of onboarding trainings now and this one felt pretty standard except for one thing that stood out quite a bit. The software training content was pretty clear, so that wasn’t a problem, and the tools were generally straightforward to get used to. What really drained me was the waiting times. Sometimes, after I’d gone through one step, I had to sit for quite a while before the next call or session started. It felt like a lot of repeating some basics more than necessary, which I’d already covered in previous trainings elsewhere. I understand repetition can help some people but for me it just felt slow and a bit redundant. The dialer and database tutorials were put together well enough so it wasn’t a waste, but yes, there was that waiting part which kind of put me off the flow for a bit. Otherwise, putting aside the downtime, the training materials were good and the gradual build-up through the sessions helped a lot. In the end, I was able to get everything running without too many issues, but I really felt they could streamline the process a little to cut down on the idle time. That’s the one part I’d point out for improvement based on the onboarding experience I had.