onboarding was okay but support not quick when issues came
So, I was going through the training and onboarding for the software and it was mostly okay. The instructions covered basics well enough and the software's automatic updates kept things current which I did appreciate. But when I faced problems logging into parts of the system or with the dialer acting slow, the support was not as fast as I wanted. It felt like I was stuck waiting a bit too long on phone calls and sometimes didn't get clear answers immediately. At least the invoicing and payment process was smooth and the sign-up flow was without hassles. So I guess it's a mix: training was solid and the smooth onboarding was there on surface level, but once glitches popped up, the help was slower than expected which got frustrating. Hopefully they improve response times going forward, because otherwise the setup is okay.