Onboarding was okay but missed some steps
I went through the training and onboarding for the calling tools and dialer. The explanations were okay but sometimes felt like essential details were skipped or left unexplained. I liked that the database feature was introduced early, but I didn't get a clear demo of how updates happen automatically which was a bit confusing. The sign-up process was smooth enough, and invoicing came through without issues, but there wasn't much guidance on using telephonic support effectively if something goes wrong. It felt like I was expected to figure that part out on my own. The training was simple, not too robotic, but could have been more thorough on the software’s specifics. Still, the basics were covered well enough to get me started without much hassle. Overall, it was a mixed bag because while onboarding got me going, the lack of some clear explanations left me searching for answers later on.