Onboarding was okay but left me guessing a bit
The training and onboarding experience was somewhat of a mixed bag for me. On the positive side, a few of the concepts and steps were explained in a clear and straightforward way, which helped me get started without too much hassle. The onboarding flow helped me navigate signing up and getting access to the dialer, so I could put the calling tools through their paces fairly quickly. However, I did find some parts of the explanations a bit vague, especially around how updates integrate with the database feature and how that would impact ongoing workflows. It wasn’t completely frustrating, but it made me spend extra time experimenting to figure things out. More clarity on automatic updates and priority support details would have made the entire process smoother and less ambiguous. Overall, I felt the training hit some important notes well but could have done more to avoid leaving me confused on a couple of basics.