Onboarding was okay, but I missed more hands-on demos
Reflecting back after several weeks, the training and onboarding process was somewhat mixed compared to what I had used before. Some elements like the explainer videos and manuals were clear and approachable, but I found there was a lack of live interaction or interactive sessions which I really valued in previous training programs. The software’s calling tools were intuitive enough, yet setting up the database and understanding the dialing system felt a bit confusing initially. I kept wishing for more step-by-step walkthroughs from a trainer rather than just documentation. The sign-up and invoicing process ran smoothly and didn’t complicate the experience, which was good. Also, the automatic updates ensured I was working with the latest features without manual intervention. Still, the absence of direct Q&A sessions made me take longer to feel fully comfortable. The telephonic support helped clear doubts but only after I hit specific issues, which meant some initial guesswork on my part. As a result, while there were positives, I expected maybe a bit more personal touch in training compared to other platforms I used.