Onboarding Was Okay But Had to Figure Quite a Bit Alone
After starting with WFHI, I realized that although some training materials were there, I ended up figuring out a lot on my own, which was tiring. The initial instructions about the calling tools and dialer were helpful but not detailed enough for smoother use from the start. I spent time troubleshooting the database feature without much guidance, which sometimes felt frustrating and slow. Automatic updates did happen regularly but they didn't come with clear notes, so I had to explore what changed myself. Calling support was decent but I mostly preferred to figure out things without waiting on hold. Signing up and making payments was straightforward, which was a relief at least. If I had to do it again, I think I'd do it, but I would wish for a bit more hand-holding especially in the beginning phases because it felt like I was explaining these issues to others already.