Onboarding was okay, but finding info took a bit of digging
When I signed up and started the training, I found some parts very straightforward, especially the basic overview modules. The onboarding process was well laid out in a general sense, and I didn’t have much trouble getting the initial tools like the dialer set up. But then, when I tried to dig deeper into the database feature and how to integrate it with my workflow, things got a bit messy. I had to spend a fair amount of time searching through the training materials and sometimes jump between the software and tutorials to find what I needed. I appreciate that the info is all there somewhere, but the organization could use improvement. Maybe clearer labels or a better index would help. In the end, the training did cover what I needed, but it definitely required effort and wasn’t completely smooth from the start. Still, I got a decent handle on things by the time I finished, so it wasn’t all bad.