Onboarding was okay but dialer training took time to settle
When I first started using the software, I found the initial sign-up and payment process straightforward, which was a relief. The training sessions were well structured, covering the basics of the software and on how to use the database efficiently. However, the part that stood out to me was the training for the calling tools and dialer. It took several sessions and a few days of trial and error before I felt confident managing calls through it. The automatic updates were mostly seamless and did not interfere with my work too much, which was a positive. Telephonic support was accessible, but occasionally there was a slight delay in responses, which sometimes held up progress during onboarding. Overall, I got through the onboarding in reasonable time but found that mastering the dialer required the most patience and practice. It's a decent experience, though I expected the calling features to be more intuitive from the start.