Onboarding was mostly smooth but missing ongoing check-ins
The onboarding and training process with WFHI software was mostly straightforward for me. Setting up the initial workflows and accessing the dashboard went smoothly without too much back-and-forth. The training modules clearly outlined how to use the calling tools and the database feature, which helped get me started quickly. However, after the initial setup, I found that there was less structured follow-up or refresher sessions to support ongoing use or address new questions that came up. I believe some periodic training or updates focusing just on new features or troubleshooting could make the experience more complete. The step-by-step guides helped during the first week, but later on, I had to reach out to support more often for clarifications that perhaps additional training could have covered. Overall, I’d say the onboarding felt mostly like a one-off event with less attention on continuous learning, which is a bit limiting given how dynamic remote workflows can be.