Onboarding was mostly logical but missed a detailed intro to the dialer
Starting with the training, the steps seemed mostly in a sensible order. First, the sign-up and invoicing were clear with proper guidance and I understood the billing process well. Then moving into the software itself, initial sessions focused on the database management which helped me organize contacts efficiently. After that, the calling tools and dialer were introduced, but I felt like the transition could have been smoother or given more time. The dialer setup instructions were a bit brief compared to other parts, so I found myself needing extra help later from the support line. Automatic updates happened in the background, which was convenient, but there was no explicit mention in the training about what changes or improvements were included. Overall the progression worked okay and got me going without confusion, but missing a thorough dialer walkthrough was noticeable and I think it would improve the onboarding greatly.