Onboarding was mostly good but lacked some flow
The training and onboarding process for the software was fairly structured, guiding me through each step in a logical sequence. I appreciated the initial walk-through of the dashboard and basic calling tools, which helped set the context before diving into database management features. However, I felt that some of the later stages were a bit rushed or presented somewhat out of order — for example, the automatic updates and telephonic support introductions could have been integrated earlier to ensure more comprehensive understanding. The explanations were clear and supportive, making it easy to follow along. That said, a minor drawback was the absence of a single consolidated checklist or roadmap that would help monitor progress through the onboarding steps. Having that visual guide would have made the experience more user-friendly. Overall, I had a positive impression and feel comfortable continuing to use the software though there is room for improving the flow sequence to better accommodate new users like me.