Onboarding was mostly as expected, but a step felt out of place
The training and onboarding process at WFHI felt quite logical overall and followed a sensible order. I appreciated starting with the basics before progressing to more complex features, which made the experience smooth. The initial training modules introduced the software functionality well and matched what I was hoping for in terms of pacing. However, when it came to the dialer setup, it seemed to be presented earlier than necessary — it would have made more sense to have that after mastering the database features and calling basics. This made me feel a bit overwhelmed at that stage. But the support materials were clear, so I was able to adjust. The onboarding flow is polite and well-structured, more thorough than I expected but not too long, making it suitable for someone who wants a systematic introduction without rushing.