Onboarding was more time-consuming than expected
I began the training and onboarding thinking it would be a straightforward process as advertised, but honestly, it turned out to be quite more demanding than I anticipated. It required a fair amount of effort to really get comfortable with the software and its various features. The initial training modules covered a lot, but I felt some parts were glossed over quickly, which meant I had to keep revisiting and clarifying the tools. The database setup took longer than expected due to some confusion in the steps, and onboarding activities felt repetitive at times because they did not correspond entirely with the instructions I had read beforehand. Although I will admit the dialer and calling tools themselves were functional, their integration with the workflow was not as seamless as I had hoped. The onboarding didn’t really match what I initially expected, making the whole process more intense on my end. I was also somewhat disappointed by how many updates I had to install during my initial week, which interrupted my learning flow. In summary, it took quite a bit of extra effort, and I am still not fully sure if I have grasped all aspects of the training properly.