Onboarding was more self-directed than expected
I assumed the training and onboarding provided would cover most of the key aspects from the start, but I found myself figuring out significant steps on my own. While introductory videos and materials are available, many specific features, especially involving the database integration and call dialer setup, were not explained in detail. This required me to experiment and consult online resources separately. The automatic updates did happen without manual intervention, which was useful. The sign-up process was relatively simple though the lack of guided walkthroughs made the early days slower than anticipated. Telephonic support was available but often felt reactive rather than proactive. Overall, I was surprised by how much effort was demanded by me to get comfortable with the platform instead of the training doing that for me.