Onboarding was more initial effort than ongoing support

Onboarding was more initial effort than ongoing support

Setting up the software and completing the initial training required a considerable amount of one-off effort, which I found somewhat demanding. The onboarding sessions covered various aspects like using the calling tools and managing the database, and while comprehensive, they left little time for questions. However, after those initial setups, the ongoing maintenance and usage felt less burdensome. Updates came automatically without disrupting work, which was helpful. Despite the steep learning curve during onboarding, once the basics were in place, operating the platform became smoother. It was a disproportionate effort, heavily front-loaded, which might not suit everyone’s preference.