Onboarding was more hassle than help, honestly
I was trying to set up everything through their onboarding process, and it honestly felt like I spent more time handling one-off setup problems than actually learning ongoing workflows. The training did cover some basics, but I kept wondering if it was enough to sustain me through later stages. Setting up the database felt tedious because I wasn’t sure which parts would be a one-time thing and which things needed continuous attention. The dialer and calling tools were introduced quickly but didn’t feel integrated well with the main training modules. I think the onboarding could’ve explained better what happens after that initial setup step. The automatic updates happened quietly, but I didn’t notice if they improved or broke anything, so I guess that part was okay. Telephonic support was available, but reaching someone who really understood the issues took too long, and the guidance was sometimes unclear. The invoicing and payment looked straightforward, and I had no major difficulty there. Still, overall it felt like the training prioritized initial configurations and didn’t spend enough time on what I’d need day to day. I’m a bit unsure if the setup will keep me on track or if small problems might pile up without proper ongoing guidance. In sum, I wouldn’t say this onboarding was smooth or empowering—it left me questioning how sustainable it all is once you get past the first week.