Onboarding was more effort than expected from earlier systems
I have used other remote workflow training programs before, so I came in with some expectations. Unfortunately, compared to those, this onboarding process took a lot more effort from my side. The initial training sessions were okay but not as intuitive as what I was used to. Sometimes the materials felt repetitive and didn't really target what new users might struggle with. I had to rewatch videos and reread the instructions multiple times to grasp some of the software's features. The dialer setup was another challenge; even after completing the training, I found myself looking for extra help via phone support to make sure I got it right. The database management section also seemed a bit clunky compared to other platforms where data handling felt more streamlined. It was disappointing because I expected quicker learning with less back-and-forth. Sign-up and invoicing were straightforward at least, so that part didn’t add to the frustration. Overall, it required a significant time investment, much more than I anticipated, which makes me wonder if the training could be simplified or made more user-friendly. I am still trying to get to the comfort level I had with past software, but it’s feeling like a slow process right now, which is not ideal when juggling so many tasks at once. Hopefully, future updates and additional support will help close these gaps.