Onboarding was messy, but database feature worked fine
Overall, I was quite disappointed with the training and onboarding experience. I expected a clear step-by-step guide, yet I found myself figuring out many parts on my own. The initial setup instructions lacked detail, leaving me confused about how to fully utilize the dialer and calling tools effectively. It was frustrating to spend extra hours just trying to get accustomed to the software without much organized help. However, I will say the database feature itself was solid and fit reasonably well into my workflow, which did provide some relief. The automatic updates were consistent and didn’t cause any disruption, so that part functioned well. Sign-up and payment processes were straightforward enough, and telephonic support was somewhat responsive though not particularly proactive in offering assistance during those onboarding hiccups. To sum it up: the biggest challenge was the onboarding and training being quite unstructured, which slowed down getting fully operational. If this part were more polished and clearer, my satisfaction would be higher, but as it stands I had more trouble than expected figuring things out independently.