5 out of 55 of 5Verified purchaseTraining and onboarding
Onboarding was logical but could use a hands-on first step
When I first started the training and onboarding, I found the steps laid out in a sensible sequence which made it quite easy to follow. The initial setup explained how to use the database and the calling tools well, which mattered a lot since these are core parts of the software. However, I felt it missed an interactive, practical session showing how the dialer works during an actual workflow. A demo or guided trial call would have made the learning curve less steep. Though the automatic updates helped by keeping everything current as I trained, adding a hands-on early stage could improve the whole experience even more.