Onboarding was helpful par kuch cheezein ongoing lagti hain
Main onboarding training ke baare mein soch rahi thi ki kitna one-off hoga aur kitna ongoing care milega. Training sessions initial setup ke liye kaafi useful the, unhone software ke basics clear kar diye, especially calling tools aur database features. Lekin mujhe lagta hai ki kuch chhoti chhoti problems to baar baar aati hain, jinke liye regular support ki zarurat hai, aur jo shayad complete one-time training mein nahi cover hota. Sign-up aur payment process easily handle kiya jaa sakta hai, par invoice management mein kabhi kabhi clarity ki kami mehsoos hui. Automatic updates toh ache hain, par kabhi-kabhi naye versions ke changes ko samajhna aur adapt karna thoda confusing lagta hai. Overall training ne ek strong foundation diya hai, par shayad mujhe future mein bhi support ke touchpoint chahiye honge, jo mera experience behtar banayein. Isliye main soch rahi hoon ki 4 star dena theek rahega kyunki yeh ek balance wala situation hai.