Onboarding was helpful but took more time than expected
Completing the training and onboarding to fully utilize the software required a fair bit of self-navigation. The initial sessions provided a solid foundation, but many details about the calling tools and managing the database had to be figured out through trial and error. Although the automatic updates kept improving the system, they occasionally meant revisiting parts of the training to understand changes. The invoicing and payment process was clearly explained, which made that aspect easier. While telephonic support was generally useful and polite, I found myself often needing to wait for responses or follow up to clarify finer points. Reflecting on the experience, I feel the onboarding period was a little longer than I hoped, mostly because of the need to explore features independently. Still, the training was thorough in covering essentials and left me confident in operating the platform going forward.