Onboarding was great but setup time was longer than expected

Onboarding was great but setup time was longer than expected

Starting with the training and setup felt promising since the calls and sessions were clear and thorough. I appreciated how the dialer training explained the workflow well and the support team answered most of my questions during onboarding. Still, getting everything fully configured took longer than I’d hoped. The database integration was a bit tricky initially and it slowed down the process. While the training content was helpful, I think the hands-on part of setting up the software could have been smoother or faster. Despite that, once up and running, the software worked as intended and the automatic updates helped keep things current. Overall, a positive experience with some room for speed improvements.