Onboarding was good but that one part really stood out to me
When I first signed up for the training, I wasn’t entirely sure if I’d feel confident handling the software and remote workflow tools on my own. The onboarding flow was pretty well structured, and it helped me get up to speed with the database and the dialer functions. Still, what really stood out was the ongoing telephonic support offered during those early days. The help wasn’t just a quick call; it felt like they really wanted to make sure I understood the pitfalls and best practices. Sometimes their explanations got a bit repetitive, but I believe that was necessary to get the details right. The automatic updates caught me off guard initially, but I grew to appreciate how they kept improving the software without my involvement. Payment and invoicing were mostly clear, though I needed a few reminders myself to track deadlines properly. Overall, by the end of the onboarding, I felt a solid level of confidence thanks in large part to the availability of help, especially that one part where they patiently walked me through setting up the calling tools. That made a big difference and means I’d likely seek help again next time if needed.