onboarding was good but some glitches during error handling
The training and onboarding were mostly smooth, but I did encounter a few bumps when things didn't go as expected. The software handled basic errors well, like missing database entries or call dropouts, quickly alerting me and suggesting fixes. However, when a deeper issue came up with the dialer, the resolution felt slow. I waited longer than I wanted on support calls and had to explain the problem multiple times. This was frustrating despite the helpful nature of the support staff. The onboarding process also lacked some clear guidance on what to do in these uncommon situations, so I ended up trying a few trial and error attempts on my own. I think a more detailed troubleshooting guide during training could improve how issues like these are handled. Overall, the initial setup gave me a good foundation, but the software could do better in supporting users when unexpected errors happen. That said, the rest of the features worked reliably and made everyday work easier for me.