Onboarding was good but missed follow-up speed
I went through the training and onboarding phase with your team, expecting a certain level of responsiveness based on your descriptions. The initial sessions were handled well; the trainers explained the software features clearly and helped me navigate the database setup, which was essential for my remote workflow. But, when I tried reaching out for support regarding some quirks in the dialer during calls, the response was slower than I had hoped. Sometimes I waited days without any update, which slowed my progress. This delay was frustrating because swift help would have made the training more seamless. Also, the automatic updates rolled out during the onboarding caused confusion as I was learning the system. It felt like the training materials were a bit behind the latest version. Overall, you managed to guide me well through the basics, but the follow-up support during the early days was lacking speed, which is why I give a middle rating rather than a higher one.