Onboarding was good but I missed more live interaction
I was quite happy with the training and onboarding experience from WFHI overall. Everything matched what I had heard beforehand about its structure and content. The step-by-step videos and documentation helped me understand the software’s functions well, especially the calling tools and managing the database. Onboarding was smooth enough that I was comfortable using the software after a short time. However, what I felt was missing was a bit more live interaction during onboarding. Sometimes a real-time trainer to answer questions immediately or explain tricky parts would have been nice. The automatic updates didn’t disrupt my workflow either, which was great. Payment and sign-up went fine as well without any issues. So while the training delivered mostly what I expected, adding a live session here and there could improve people’s confidence in handling the software from day one.