onboarding was frustrating, won't try it again soon
I was eager to start with WFHI's training but found the whole onboarding quite confusing. Initially, the instructions on how to access the software were not very clear—I had to watch multiple video tutorials to figure out the launching process and setting up my profile. Then during the live training sessions, some of the tools like the dialer and database features were explained too quickly, without much time to practice or ask questions. Although the trainers produced useful guides, the flow sometimes jumped around topics, making it hard to follow. After the sessions, I kept running into questions about invoicing and where to find support, but finding clear answers was difficult. I did appreciate that automatic updates didn't disrupt my work much, which was good. Still, since onboarding took much longer than I expected with a lot of trial and error, I doubt I would sign up for their training again soon unless the process becomes more straightforward and better paced.