Onboarding was fairly quick but training pace could improve
Reflecting back on when I first started using the WFHI software and training, I can say the onboarding process itself was quite prompt. The sign-up and invoicing happened quickly, and I was able to access the database and calling tools within a day. What stood out positively was the automatic updates that kept the system current without me needing to worry about manual intervention. However, the part that took longer than I expected was mastering the telephonic support and dialer features—the training material was thorough but dense, and I found the pace somewhat slow which delayed my confidence in using the system independently. With some tweaks to accelerate that part of training, I think the overall experience would be smoother. Still, the process worked well enough and I’m comfortable now.