Onboarding was detailed but some parts totally unclear
When I signed up, I was really impressed by the detailed onboarding walkthrough, which helped me get started with the database feature and calling tools. However, some parts felt left to figure out on my own, especially how the automatic updates integrated with my existing workflow. The training was helpful for understanding the software features, but support wasn’t immediately responsive, so I had to pause and try to solve issues independently. On the positive side, invoicing and payment were smooth and clearly explained in the steps. I appreciated how the dialer functioned without glitches during my testing. Balancing these aspects, I think the pre-purchase journey offers some strengths in guidance but might require a fair bit of self-effort to get everything working perfectly for your needs, which was a bit of a disappointment compared to what I expected.