Onboarding was confusing, especially the database setup part
I struggled the most during the onboarding process specifically with setting up the database feature. It was unclear how to organize my contacts properly and how that would link with the calling tools later on. I found the training videos somewhat vague, and although there was support available, I wasn’t able to fully understand everything in my first attempt. That moment where I tried to configure the dialer and immediately got stuck highlighted how the onboarding didn’t prepare me as well as it should have. Without more help, I’m worried I’ll need to rely on telephonic support every time I go through this again since the initial materials didn’t cover enough details. The sign-up and payment steps were fine, but the actual hands-on usage steps felt overwhelming. I’m not confident the next time I use this system it will be any easier without extra assistance, since that one part stood out sharply as a troublesome barrier.