Onboarding was confusing, and support wasn’t exactly lightning fast
I gotta say, the training and onboarding felt a bit all over the place when I started. I was hoping to get the hang of the software quickly but had to wait around for some responses, which was kind of annoying. Like, I remember asking about how to best use their dialer tool and getting a reply a decent time later, which slowed me down. It was only when I pushed a bit more that things began to click, but that was much later than expected. The folks on support were nice enough but didn’t always seem super eager or quick to help out. Also, some of the training info I got wasn’t very clear—felt like they expected me to figure out a chunk myself. It made the whole start quite frustrating ‘cause I thought I’d get more hands-on guidance. Honestly, the whole flow only started making sense after repeated back-and-forth calls, and by then I had already spent more time than I wanted to. So yeah, support could’ve been better and a bit more proactive for newbies.