onboarding was better than expected but ongoing help thodi kam mili
Maine socha tha ki training aur onboarding ke baad shayad support kaafi zyada milega, par actual mein ye thoda kam tha. Jab main onboarding start kar raha tha, to software aur training process bilkul clear aur achhi tarah se set-up ho gaye the jaisa maine expect kiya tha. Lekin jab ongoing use aur updates ki baat aayi, to support thoda delayed tha aur jab mujhe kisi specific issue par help chahiye thi toh response time thoda lamba laga. One-off training sessions useful the aur unhone mere workflow mein kaafi help ki, lekin continuous help ki expectation se thoda less result mila. On the positive side, database and dialer tools smooth chal rahe hain aur automatic updates bina kisi interruption ke ho rahe hain. Is comparison se lagta hai ki onboarding process kaafi better structured hai than the ongoing assistance, jisme thodi improvement ho sakti hai. Mujhe lagta hai agar continuous support thoda better hota toh experience or bhi seamless hota.